Packages
Care plans for Dubai homes and holiday rentals.
One published price for every client. Pick who you are and see exactly what you get.
For your rental
Find the package that fits your portfolio.
Tell us about your units. We show what you'll use, the cost per turnover and how long each package lasts.
Units we look after
Typical unit
2 Bedroom: 3 credits per turnover
Turnovers per unit / month
Check-outs you'd like us to clean
You'll use about
72 credits
a month · 24 turnovers
1–2 units
Boutique
AED 5,820
50 credits · 6 months · + VAT
AED 116.40 a credit
≈ AED 349 a turnover
Lasts 0.7 months — you'd top up often
3–5 units
Collection
AED 11,400
100 credits · 6 months · + VAT
AED 114.00 a credit
≈ AED 342 a turnover
Lasts 1.4 months — you'd top up often
6–8 units
Signature
AED 22,320
200 credits · 6 months · + VAT
AED 111.60 a credit
≈ AED 335 a turnover
Lasts 2.8 months at your pace
9–30 units
Estate
AED 54,000
500 credits · 6 months · + VAT
AED 108.00 a credit
≈ AED 324 a turnover
Lasts 6.9 months — some would expire
New to Neatly? Try us first with Starter.
20 credits · AED 2,400 + VAT · about 6–10 turnovers depending on unit size · once per client. Photo reports, human support and extras unlock from Boutique.
Every client pays the same published price — no introductory discounts. VAT and the card processing fee are added at checkout.
Compare
What each package includes
| Service level | Starter | Boutique | Collection | Signature | Estate |
|---|---|---|---|---|---|
| Booking notice | 24 h | 24 h | 18 h | 12 h | 6 h |
| Booking label | Trial | Standard | Standard | Priority | Priority |
| Job reports | Damage photos | Full photo report | Full photo report | + live job status | + live job status |
| Support | AI assistant | Human · 4 h | Human · 2 h | Human · 1 h | Human · 30 min |
| Peak days | — | Best effort | Best effort | Priority | Guaranteed slots |
| Team | — | — | — | Same core team | Dedicated team lead |
| Same-day turnover (booked on the day) | Not available | Extra charge | Extra charge | Extra charge | 2 a month free, then extra charge |
| Quality check before guests arrive | — | Random checks | Random checks | Random checks | After every turnover |
| Extra time to use your credits | — | — | — | +1 month, once per package | +2 months, once per package |
| 5-Star Turnover Guarantee | — | ✓ | ✓ | ✓ | ✓ |
Loyalty
The longer you stay, the more every package gives.
Loyalty is rewarded with credits and service — never by lowering the standard.
Your first 12 months
New
- Your package's full service level
- Upgrade any time — unused credits carry into the bigger package
After 12 months in a row
Loyal
- +5% bonus credits on every package
- Your price per credit locked for 12 months
- Booking notice one step shorter than your tier
- Peak-day priority one tier above yours
- A gap of more than 14 days between packages restarts the count.
Refer an operator
When a host you introduce buys their first package, you receive bonus credits: +5 Boutique · +10 Collection · +20 Signature · +50 Estate.
More than 30 units
Portfolio — a contract built around your operation.
A dedicated portfolio manager, reserved capacity and contract pricing from AED 100 a credit.
Speak to usDedicated portfolio manager · Reserved capacity · Monthly reporting across all units
Credits last 6 months
From purchase, or until used — whichever comes first.
Fixed credits per service
Each unit size and each service has a fixed credit cost. Every job shows what it will draw before you book.
Upgrade without losing credits
Unused credits carry into a bigger package and take its expiry.
Questions
Good to know
Each unit size and each service has a fixed credit cost — a 2-bedroom turnover draws 3 credits, for example. Every job shows what it will draw before you book, so nothing is billed by surprise.